Pay by Phone 24/7: Call 855-939-3577
Scheduled System Upgrade: October 24, 9:30 a.m.–Noon
Account access and payments- Members will not be able to sign in to SmartHub to view account information, make payments or report outages. No payments can be accepted during the upgrade, and our automated phone number, 855-939-3577, will be unavailable.
Our main office phone number, 937-548-4114, will also be unavailable.
How to report a power outage- To report an outage during the upgrade, please call 800-776-5612. Our after-hours answering service will take calls and dispatch crews as needed.
Please plan to access your account or make payments before 9:30 a.m. or after the upgrade is complete. Services are expected to be restored at noon.
Thank you for your patience as we complete this system upgrade.